Patient Service Specialist

Select Medical; Tucson (AZ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Generous PTO for work-life balance

Comprehensive medical, RX, vision, and dental coverage

Company-matching 401(k) retirement plan

Job summary

An outpatient physical therapy center in Tucson is looking for a Patient Service Specialist. This role includes managing patient interactions and administrative tasks, from greeting patients to scheduling appointments. Successful candidates should possess a High School Diploma/GED and ideally have medical office experience, with bilingual abilities in English and Spanish preferred. Join a supportive team with strong mentorship programs and generous PTO to ensure a work-life balance. Competitive hourly compensation is provided.

Qualifications

• 1 year of medical office experience is required.
• Ability to handle insurance authorizations and verifications.

Responsibilities

• Greet and register patients at the front desk.
• Schedule patient appointments in person and via phone.
• Maintain communication with attorneys and insurance companies.

Skills

Bilingual (English/Spanish speaking)

Insurance verification experience

Education

High School Diploma or GED

Job description

About the Position

As a Patient Service Specialist at our outpatient physical therapy center, you’ll manage both the patient side and business side of our center. You will greet, register patients, schedule appointments, and handle related administrative tasks to provide an exceptional experience from front desk to discharge.

Location

9660 E 22nd St, Suite 180 Tucson, AZ 85748

Position Type & Schedule

Full Time
Schedule: Monday‑Friday

Compensation

$18.00 – $20.00 per hour, based on experience

Why Join Us

• Start Strong: Mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO for a healthy work‑life balance
• Your Health Matters: Comprehensive medical, RX, vision, and dental coverage
• Invest in Your Future: Company‑matching 401(k) retirement plan plus life and disability protection

Responsibilities

• Greet and register patients, provide information about their visit and next appointment at check‑out
• Schedule patient appointments in person and via phone
• Maintain regular communication with attorneys, insurance companies, translation agencies, and operational leaders
• Collect co‑pays, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED required
• 1 year of medical office experience

Preferred Qualifications

• Bilingual (English/Spanish speaking)
• Insurance verification experience

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day
• Manual dexterity for typing (including 10‑key) throughout the shift
• Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
• Ability to speak and hear sufficiently to understand and give directions