Patient Service Specialist - ED - Oceanside

Scripps Health; Oceanside (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Career development

Job summary

Scripps Health is hiring a Patient Service Specialist - ED at the Scripps Coastal Medical Center Oceanside. This full-time role (72 hours per pay period) supports urgent care operations with day shift and 12-hour shifts, including some weekends and holidays.

Comprehensive benefits are provided. As a member of the patient care team, you will gather information for registration, verify insurance, schedule appointments, handle billing inquiries, and assist with financial counseling and end-of-day

Qualifications

• Interacting with patients, payers, and providers to gather information for accurate registration.
• Manage patient check-in/check-out including ID verification and updating demographic info.
• Verify insurance coverage and collect patient responsibility.
• Schedule and reschedule patient appointments per guidelines.
• Assist with billing inquiries and financial counseling information.

Responsibilities

• Assign Medical Record Numbers and referrals; collect payments at point of service.
• Route messages and handle department billing inquiries as needed.
• Verify coverage, benefits, and authorizations; prepare end-of-day reporting.
• Coordinate scheduling, travel planning needs, and department communications.
• Support the patient care team and assist clinical staff as required.

Skills

Customer service

Patient registration

Insurance verification

Appointment scheduling

Billing inquiries

Education

High school diploma

Job description

This is a benefitted Full-Time position (72 hours per pay period) with a Day Shift schedule and 12 hour shifts (includes some weekends and holidays), located at our Scripps Coastal Medical Center in Oceanside. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Coastal Medical Center Oceanside as a Patient Service Specialist - ED in the Urgent Care department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.