Patient Service Specialist - ED - Hillcrest

Scripps Health; San Diego (CA); Presencial; USD 28.000 - 39.000; A tiempo parcial

Descripción de la vacante

Join Scripps Mercy Hospital San Diego in Hillcrest as a Patient Service Specialist - ED. This casual/per diem role supports the Access & ED department, handling registration, scheduling, and patient flow in a fast-paced environment with 12-hour shifts and variable days.

Ideal candidates have strong computer and math skills, excellent communication, and the ability to prioritize and resolve queries. Experience in healthcare or medical offices is preferred, with knowledge of billing basics and

Formación

• Proficiency in computer applications, strong mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical abilities; able to adapt and meet deadlines.
• Experience in healthcare or medical office settings is preferred.

Responsabilidades

• Register patients and gather information for accurate records, including MRN, referrals, authorizations, and payment collection.
• Receive and route messages; handle billing and payment inquiries as needed.
• Manage patient check-in/check-out, verify demographics/insurance, obtain signatures and witness forms.
• Discuss eligibility, payment options, and price estimates with patients.
• Schedule and reschedule appointments; document and route information according to guidelines.
• Coordinate scheduling, meetings, and travel; assist with reports as needed.
• Provide proactive customer service and support clinical staff as part of the patient care team.

Conocimientos

Computer skills

Math skills

Customer service

Communication

Organizational skills

Analytical skills

Descripción del empleo

This is a non-benefitted Casual/Per Diem position, working 12 hour shifts on variable days. Flexible availability is a must (weekends/holidays, etc). This position is located at Scripps Mercy San Diego in Hillcrest.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

Nearly a quarter of our employees have been with Scripps Health for over 10 years.

Scripps is a Great Place to Work Certified company for 2026.

Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.

Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.

We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.

Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a winning team at Scripps Mercy Hospital San Diego supporting the Access & ED department as a Patient Service Specialist - ED.

Working together, you'll bring your expertise, compassion, and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.

As a Patient Service Specialist - ED, you will be responsible for:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines .

Preferred Qualifications:

• 2 years of experience in a customer service or healthcare/medical office environment.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.