Patient Service Specialist - Admitting/Access - Hillcrest

Scripps Health; San Diego (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Scripps Health’s Mercy Hospital San Diego in Hillcrest is seeking a Patient Service Specialist to support the Patient Financial Services/Access & Admitting team. You will be on the front line for creating a positive patient experience while gathering information for accurate registration and handling payment-related needs.

You will verify demographics and insurance, collect patient responsibilities, provide price estimates, and coordinate with providers and payers.

Qualifications

• Interacting with patients, payers, and providers to gather information for accurate registration.
• Ability to verify demographics and insurance information.
• Experience with front-desk or patient access roles is a plus.

Responsibilities

• Interact with patients, payers, and providers to gather information for accurate registration including medical record number, referrals, and authorization.
• Receive and route messages; manage billing and payment inquiries.
• Manage patient check-in/out, verify identity, update demographics, and confirm insurance coverage.
• Provide price estimates and discuss financing options including financial assistance.
• Proactively address customer service issues and involve leadership when needed.
• Support clinical care staff as part of the patient care team.

Skills

Customer service

Communication

Job description

This is a benefittedFull Time position (80 hours per pay period) with a varied schedule located at our Scripps Mercy Hospital San Diego in Hillcrest. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Mercy Hospital San Diego as a Patient Service Specialist in the Patient Financial Services/Access & Admitting department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.