Patient Service Specialist - Dual-Clinic Front Desk

Forefront Dermatology; Lincolnshire (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account $500 matching

PTO and Holiday pay

Company paid life insurance

Long term disability (full-time)

Voluntary short term disability (full‑

Job summary

Forefront Dermatology is seeking a Patient Service Representative in Lincolnshire, IL, with responsibilities at both Lincolnshire and Glencoe clinics. You will manage patient check-in, verify insurance, and handle multi-line calls while maintaining a welcoming front desk presence.

The role requires a high school diploma and 1+ years in a medical office. Strong computer skills, customer service excellence, and confidentiality are essential for success in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years of recent medical office experience preferred.
• Proficient in basic computer functions; able to learn new software quickly.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Attention to detail

Typing 40 wpm

Confidentiality

Teamwork

Education

High school diploma

Tools

Electronic Health Record (EHR)

Office software

Job description

Forefront Dermatology is seeking a Patient Service Representative in Lincolnshire, IL, with responsibilities at both Lincolnshire and Glencoe clinics. You will manage patient check-in, verify insurance, and handle multi-line calls while maintaining a welcoming front desk presence.

The role requires a high school diploma and 1+ years in a medical office. Strong computer skills, customer service excellence, and confidentiality are essential for success in a fast-paced environment.