Patient Service Specialist

Baylor Scott & White Outpatient Rehabilitation; Murphy (TX); On-site; USD 24,796 - 34,440; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Murphy, TX is seeking a Patient Service Specialist (PSS). Hours vary Monday–Friday 7am–7pm. This full-time role offers starting pay between $18 and $25 per hour and requires a HS diploma or GED.

Responsibilities include patient check-in/out, insurance verification, scheduling, and coordinating with treatment teams. Experience in healthcare administration is preferred; flexibility to travel to centers for coverage may be necessary.

Qualifications

• Customer service experience required or preferred.
• Knowledge of insurance verification processes preferred.
• Healthcare, medical, or dental office administration background helpful.

Responsibilities

• Coordinate patient appointments and check-in/check-out.
• Verify insurance and obtain authorizations for visits.
• Explain benefits and financial responsibilities to patients.

Skills

Customer service

Insurance verification

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Murphy, TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $18 - $25 per hour

Benefits Of Becoming a Patient Service Specialist With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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