Patient Service Specialist

Baylor Scott & White Outpatient Rehabilitation; Grapevine (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in the Dallas area seeks a Patient Service Specialist (PSS) - Float to support multiple outpatient clinics. The candidate will process referrals, schedule patients, complete intake data entry, verify insurance, obtain authorizations, review benefits, collect copays, and assist with billing reports and other tasks as needed.

The role requires travel to Southlake, Grapevine, Keller, and surrounding areas; flexibility and strong customer service are

Qualifications

• HS diploma or GED is required.
• Experience in customer service preferred.
• Experience with insurance verification and explaining benefits desired.

Responsibilities

• Coordinate patient appointments with center manager to minimize cancellations and support treatment adherence.
• Register patient information and ensure forms are complete and accurate in the EMR.
• Verify insurance, obtain required authorizations, explain benefits and financial responsibilities.
• Collect amounts toward patient responsibility at visits and maintain documentation.
• Scan, maintain and file medical documents; post charges and assist with reporting.

Skills

Customer service

Insurance verification

Healthcare office administration

Education

HS diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Baylor Scott & White Institute for Rehabilitation

Southlake, TX

Patient Service Specialist (PSS) - Float

Hours: vary between Monday - Friday 7am - 7pm

Per Diem

(As Needed)

Candidate will be required to travel to multiple outpatient clinics.

Areas Of Coverage

Southlake, Grapevine, Keller, Argyle, Coppell, Flower Mound area

Looking for a PRN Float. Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently. A self-starter that can provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required
  
  

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration
  
  

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