Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Grapevine (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life insurance

Prescription coverage

Paid Time Off (PTO) and Extended Illn

401(k) retirement plan with company, a

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Grapevine, TX is seeking a Patient Service Specialist (PSS) - Float. This full-time role requires traveling to multiple outpatient clinics across the coverage area.

Hours vary between Monday–Friday, 7am–7pm, with starting pay of $18–$25 per hour based on experience. The PSS will process referrals, manage intake and data entry, verify insurance, and review benefits with patients, while handling copays, scheduling, and billing reporting.

Qualifications

• HS diploma or GED is required.
• Knowledge of insurance verification preferred.
• Healthcare, medical, or dental office administration experience is a plus.

Responsibilities

• Process referrals, schedule patients, complete intake and data entry, verify insurance and obtain authorizations.
• Explain benefits, financial responsibilities, and billing processes to patients.
• Collect copays, schedule appointments, and maintain the electronic medical record.
• Travel to non-home location centers for coverage as needed.

Skills

Customer service experience

Knowledge of insurance verification

Healthcare, medical, or dental office

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Grapevine, TX

Patient Service Specialist (PSS) - Float

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Candidate will be required to travel to multiple outpatient clinics.

Areas Of Coverage

• Grapevine, Southlake, Flower Mound, Roanoke, Argyle, Denton Mayhill, Coppell, The Colony

Starting salary: $18 - $25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage


• Paid Time Off (PTO) and Extended Illness Days (EID)


• A 401(k) retirement plan with company match


• Short and Long Term Disability


• Personal and Family Medical Leave


• PSS Ladder Program


• Eligibility and effective dates vary

Looking for a Full Time Float. Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently. A self-starter that can provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.


• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.


• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outbound policies.


• Collects toward patient responsibility at each visit.


• Scan and maintain medical documents.


• Reconciles and posts charges daily and other reporting to ensure clean claim processing.


• Responds to all request for information from patients, other department and physicians.


• Maintains office, orders supplies and manages mail.


• Willingness to adjust schedule to center needs.


• Travels Attends all mandatory meetings and in-service education programs.


• Travels to non-home location center or other site for coverage when necessary.


• HS diploma or GED is required

Preferred Experience

• Customer service experience


• Knowledge of insurance verification


• Healthcare, medical, or dental office administration