Patient Services Specialist - Lake Wylie MOB

CaroMont Health; Gastonia (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

CaroMont Health is seeking a front office support team member to greet patients, provide courteous customer service, and manage key clerical tasks. You will handle telephone inquiries, schedule appointments, collect co-pays, update demographics, and obtain referrals and pre-certifications as part of a supportive patient services team.

The role emphasizes friendly patient interaction, accurate data handling, and collaboration with care teams to reflect CaroMont Health’s mission and values.

Qualifications

• Front office duties including greeting patients and providing customer service.
• Clerical duties such as scheduling, collecting co-pays, updating demographics, and handling referrals.

Responsibilities

• Greet patients in person and over the phone and deliver excellent customer service.
• Schedule appointments, collect co-pays, update patient demographics, obtain referrals and pre-certifications, and perform related clerical tasks.

Job description

***This position is intended for Lake Wylie Medical Office Buildingbut you will remain in your current position until confirmed by manager of an appropriate date to allow for adequate orientation/training.

Job Summary:

Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models mission and values of CaroMont Health.