Patient Service & Scheduling Specialist

RadNet; Towson (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Hmixray is seeking a Patient Service Representative for our radiology team in Towson, Maryland. You will greet patients, collect insurance information, verify details, and log co-pays, ensuring accurate documentation and a smooth check-in experience.

The role emphasizes compassionate customer service, strong communication, and the ability to multitask in a fast-paced environment while safeguarding patient information and coordinating with back-office staff.

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information, obtain signatures, ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer or transfer incoming calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation for preparatory and safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient property and Health Information.
• Safeguard medications on site per policies and legal requirements.
• Demonstrate professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public.
• Establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Job description

Hmixray is seeking a Patient Service Representative for our radiology team in Towson, Maryland. You will greet patients, collect insurance information, verify details, and log co-pays, ensuring accurate documentation and a smooth check-in experience.

The role emphasizes compassionate customer service, strong communication, and the ability to multitask in a fast-paced environment while safeguarding patient information and coordinating with back-office staff.