Patient Service & Scheduling Coordinator

University Hospitals; North Royalton (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

University Hospitals in Ohio is seeking a Patient Service Representative to handle patient registration, scheduling, and related administrative tasks in a hospital setting. The role emphasizes accurate data entry, billing processes, and high-quality customer service for patients and physicians.

The position requires a high school diploma or GED and 1+ years in a related reception/secretarial role with medical customer service experience.

Qualifications

• High School Equivalent / GED (Required)
• 1+ years related experience as a Secretary/Receptionist (Preferred) and Customer service experience preferably in the medical field. (Required)
• Typing skills – 30 wpm. (Required proficiency)
• Excellent verbal/communication skills. (Required proficiency)
• Detail oriented. (Required proficiency)
• Basic computer knowledge. (Required proficiency)
• ICD9 coding and medical terminology. (Preferred proficiency)

Responsibilities

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Skills

Typing 30 wpm

Verbal communication

Attention to detail

Basic computer knowledge

ICD9 coding

Education

High School/GED

Job description

University Hospitals in Ohio is seeking a Patient Service Representative to handle patient registration, scheduling, and related administrative tasks in a hospital setting. The role emphasizes accurate data entry, billing processes, and high-quality customer service for patients and physicians.

The position requires a high school diploma or GED and 1+ years in a related reception/secretarial role with medical customer service experience.