Patient Service Representative – Urology

Jobtailor; Clifton (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor is seeking a friendly and organized Front Desk/PSR to greet visitors, register patients, verify insurance, schedule appointments, and manage payments in a busy medical office setting. Proficiency with EHR and practice management systems is preferred, along with strong communication and multitasking abilities.

The role requires a High School Diploma or GED and is centered on delivering excellent customer service while ensuring accurate record-keeping and compliance with HIPAA policies.

Qualifications

• High School Diploma or GED required.
• PSR experience preferred.
• Excellent English communication, both oral and written.
• Strong customer service skills and multitasking ability.
• Knowledge of medical terminology preferred.
• Basic computer proficiency required.
• Experience with EHR and practice management systems preferred.
• Willingness to commute to satellite offices as needed.

Responsibilities

• Greet visitors, patients, and families and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer telephone calls, direct calls, take accurate messages, and demonstrate appropriate etiquette.
• Inform patients of physician schedule delays and assist with patient comfort.
• Post self-pay charges, collect payments, provide receipts, and reconcile daily payments and billing slips.
• Open and close batches, reconcile collections, prepare deposits, and document corrections.
• Scan insurance cards, process insurance verifications, and update patient accounts, demographics, insurance, HIPAA forms, and financial waivers.
• Schedule appointments, use waitlists, confirm future appointments, and review eligibility and phone reports.
• Schedule and enter orders for diagnostic tests and procedures.
• Coordinate with Patient Care Resources and clinical staff on pre-authorizations.
• Complete referrals according to departmental guidelines and enter them into the appropriate system.
• Communicate problems, concerns, and issues to the Office Supervisor/Manager.
• Perform clerical duties including faxing, photocopying, scanning, filing, and mailings.
• Cover for other staff and locations as needed and follow downtime procedures.

Skills

Customer Service Skills

Patient Registration

EHR Experience

Medical Office Knowledge

Standard Office Technology

Communication Skills

Organizational Skills

Multitasking Ability

Education

High School Graduate

GED

Tools

EHR

Practice Management System

Windows Based Technology

Job description

• Greet visitors, patients, and families and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer telephone calls, direct calls, take accurate messages, and demonstrate appropriate etiquette.
• Inform patients of physician schedule delays and assist with patient comfort.
• Post self-pay charges, collect payments, provide receipts, and reconcile daily payments and billing slips.
• Open and close batches, reconcile collections, prepare deposits, and document corrections.
• Scan insurance cards, process insurance verifications, and update patient accounts, demographics, insurance, HIPAA forms, and financial waivers.
• Schedule appointments, use waitlists, confirm future appointments, and review eligibility and phone reports.
• Schedule and enter orders for diagnostic tests and procedures.
• Coordinate with Patient Care Resources and clinical staff on pre-authorizations.
• Complete referrals according to departmental guidelines and enter them into the appropriate system.
• Communicate problems, concerns, and issues to the Office Supervisor/Manager.
• Perform clerical duties including faxing, photocopying, scanning, filing, and mailings.
• Cover for other staff and locations as needed and follow downtime procedures.

Requirements

• High School Graduate or GED required.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
• Ability to commute to satellite offices as needed.

Core Competencies

Demonstrates strong customer service skills and the ability to manage patient flow efficiently while maintaining accurate records and communication. Proficient in handling administrative tasks in a medical office environment, including scheduling, insurance processing, and clerical duties.

Highest-signal resume keywords

• Customer Service Skills
• Patient Registration
• EHR Experience
• Medical Office Knowledge
• Standard Office Technology

ATS Optimization Keywords

Hard Skills

• Patient Flow Management
• Insurance Verification
• Appointment Scheduling
• Payment Reconciliation
• Clerical Duties

Soft Skills

• Communication Skills
• Organizational Skills
• Multitasking Ability

Certifications & Qualifications

• High School Graduate
• GED

Industry Keywords

• Medical Office
• HIPAA Compliance
• Patient Care Coordination
• Referral Processing

Tools & Technologies

• EHR
• Practice Management System
• Windows Based Technology