Patient Service Representative - Specialty Care, Encino

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Encino, CA is seeking a patient services liaison to support physicians and patients across primary and specialty care. You will act as a liaison, help patients access services, and facilitate communication with referring physicians using EPIC/Care Connect.

The role emphasizes strong communication, organization, and scheduling skills, with a Monday–Friday, 8:00am–5:00pm schedule in a busy health system setting, offering a stable, indefinite term employment.

Qualifications

• Ability to communicate professionally and effectively with physicians and staff in a high-volume setting.
• Excellent organizational skills and ability to prioritize assignments.
• Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules.

Responsibilities

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Skills

Professional communication

Organization

Scheduling

EPIC/Care Connect

Patient liaison

Tools

EPIC/Care Connect

Microsoft Word

Excel

Email

Telephone systems

Job description

Work Location: Encino, CA, USA

Work Schedule

Monday-Friday, 8:00am-5:00pm

Posted Date

10/26/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

indefinite

Job #

33789

Primary Duties and Responsibilities

In this role you will provide direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Salary Range: $31.88 - 45.66/hourly

Job Qualifications

Required:

• Ability to communicate professionally and effectively with physicians and staff in a high-volume setting.
• Excellent organizational skills and ability to prioritize assignments.
• Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules.

Preferred

• Skill in using a PC with associated programs including Word, Excel, and Email
• Skill in demonstrating work experience with a database computer program
• Knowledge of major medical insurance plans and types of coverage provided
• Knowledge of medical terminology

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.