Patient Service Representative - Primary & Immediate Care, Toluca Lake

UCLA Health; Burbank (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Burbank, CA seeks a dedicated healthcare support professional to provide direct assistive services to physicians and patients across primary and specialty care.

The role includes acting as a liaison, helping patients access services, and coordinating with referring physicians, with follow-up through telephone and EPIC/Care Connect.

Qualifications

• Ability to set priorities that reflect duty importance.
• Excellent oral and written communication with diverse populations.
• Ability to build productive relationships with faculty, staff, administration and patients.

Responsibilities

• Provide direct support to physicians and patients for assigned care teams.
• Act as liaison between patients and physicians within the practice.
• Assist patients in accessing services within the health system.
• Coordinate communication with referring physicians and follow up using telephone and EPIC/Care Connect.

Skills

Prioritization

Verbal communication

Interpersonal skills

Patient focus

Time management

Job description

Work Location: Burbank, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Saturday & Sunday 9:00am-6:00pm; Monday, Thursday & Friday 11:00am-8:00pm

Posted Date

09/15/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

indefinite

Job #

32949

Primary Duties and Responsibilities

In this role you will provide direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Salary Range: $31.88 - $45.66/hourly

Job Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

Familiarity and knowledge of authorization process & managed care programs

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.