Patient Service Representative - Primary & Immediate Care, Toluca Lake

University of California - Los Angeles Health; Burbank (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in California seeks a role providing direct support to physicians and patients in assigned primary or specialty care practices. You will act as a liaison between patients and physicians, help patients access services, and coordinate with referring physicians for seamless care.

Major duties include assisting with communication, referring patients to resources, and following up via telephone and EPIC/Care Connect to ensure timely care and information flow.

Qualifications

• Ability to set priorities reflecting the relative importance of responsibilities.
• Ability to build productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to creatively balance competing demands in a productive way.
• Strong verbal communication to convey complex information clearly.
• Ability to interact diplomatically with patients across health conditions.
• Flexibility to provide coverage for Community Clinics as assigned.
• Familiarity with hospital systems and patient policies is a plus.

Responsibilities

• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources and provide follow-up using telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Multitasking

Communication skills

Empathy

Clinic coverage

Tools

EPIC/Care Connect

Job description

Description

In this role you will provide direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Salary Range: $31.88 - $45.66/hourly

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• * Familiarity and knowledge of authorization process & managed care programs