Patient Service Representative- Polaris Parkway Internal Medicine and Pediatrics

Central Ohio Primary Care Physicians, Inc.; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care Physicians, Inc. is seeking a Patient Service Representative to be the first contact for patients and guests. The role supports in-person, telehealth, and phone interactions, ensuring a positive visit experience throughout the patient journey.

The position is full-time with benefits eligibility, based in Columbus, OH. Duties include registration, data entry, copay collection, appointment scheduling, and coordination with clinical staff to meet patient needs while

Qualifications

• High school diploma or GED required; or at least six months of healthcare or customer service experience.
• Preferred: 1 year of administrative experience in a healthcare setting.
• Demonstrated knowledge of HIPAA guidelines and patient privacy requirements.

Responsibilities

• Greet patients and complete check-in procedures; register and verify insurance information.
• Collect copays, deductibles, and/or outstanding balances.
• Schedule follow-up appointments and communicate needed items at checkout.
• Answer phone calls and emails; direct or escalate inquiries as needed.
• Perform clerical tasks: filing, scanning, mail distribution, data entry, and general office support.
• Maintain confidentiality of patient data in accordance with HIPAA.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Time management

HIPAA knowledge

Teamwork

Independence

Computer skills

Education

High School diploma or GED

Tools

Microsoft Office

EHR systems

EPIC

Job description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

- Full Time/Benefits Eligible

- Monday, Tuesday - 6:45a - 4p, Wednesday - 9a-6p, Thursday - 8a - 5:15p, Friday - 6:45a - 3p

- Columbus, OH

Essential Duties and Responsibilities:

- Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.

- Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.

- Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.

- Collect copays, deductibles and/or outstanding balances.

- Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.

- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.

- Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.

- Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

- Working patient portal with potential to rotate to the front office working check-in and check-out.

- Referrals

- EPIC Duties

Qualifications :

Experience, Education, Licensures & Certifications

- Preferred: 1 year of administrative experience in a healthcare related setting

- Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience

Knowledge, Skills & Abilities

- Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;

- Strong organizational and written communication skills;

- Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;

- Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;

- Ability to work independently and in a team environment; and able to lead by example;

- Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)