Patient Service Representative- Physical Therapy Westerville - Part-Time

Central Ohio Primary Care; Westerville (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

Central Ohio Primary Care is seeking a Part-Time Patient Service Representative in Westerville, OH to be the friendly first contact for patients, handling check-in, appointments, and office inquiries.

You will verify insurance, collect copays, schedule follow-ups, and support HIPAA compliance while delivering excellent customer service over in-person, telehealth, and phone channels.

Qualifications

• High School diploma or GED or equivalent.
• 1 year of administrative or customer service experience in healthcare preferred.
• Knowledge of HIPAA guidelines is a plus.

Responsibilities

• Register patients and verify insurance information.
• Collect copays, deductibles and/or outstanding balances.
• Schedule follow-up appointments and assist at check-out.
• Greet patients and manage check-in/check-out procedures.
• Answer calls and emails and coordinate with departments.
• Maintain confidentiality and comply with HIPAA requirements.
• Support front-office tasks and data entry as needed.

Skills

Interpersonal communication

Verbal communication

Organization

Time management

HIPAA compliance

Teamwork

Customer service

Education

High School diploma or GED

Healthcare experience (6 months)

Tools

EPIC

Microsoft Office

EHR systems

Job description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Part-Time/Benefit Eligible
• Monday/Wednesday - 1:30pm-6:00pm, Tuesday/Thursday - 1:30pm-6:00pm, Friday - 7:00am-3:00pm
• Westerville, OH

Essential Duties and Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escape inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Working patient portal with potential to rotate to the front office working check-in and check-out.
• Referrals
• EPIC Duties

Qualifications

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)