Patient Service Representative- Polaris Parkway Internal Medicine and Pediatrics

Central Ohio Primary Care; Westerville (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Central Ohio Primary Care seeks a Patient Service Representative for Polaris Parkway Internal Medicine and Pediatrics in Westerville, OH. You will be the first point of contact for patients, handling check-in, registration, insurance verification, and scheduling with courtesy and professionalism.

This on-site role emphasizes HIPAA compliance, strong communication, and teamwork with clinical staff to ensure a seamless patient experience across in-person and telehealth visits.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare related setting.
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience

Responsibilities

• Greet patients and complete established check-in procedures upon arrival.
• Register patients and verify insurance information.
• Collect copays, deductibles and/or outstanding balances.
• Schedule follow-up appointments and communicate necessary items at time of check out.
• Answer phone calls and email inquiries; route or escalate when needed.
• Complete clerical tasks and support front desk staff, including data entry and file management.
• Ensure confidentiality of patient data and HIPAA compliance.
• Handle EPIC duties and coordinate referrals as needed.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Written communication

HIPAA knowledge

Multi-tasking

Time management

Education

High School diploma or GED

Tools

EPIC

Microsoft Office

Job description

Patient Service Representative- Polaris Parkway Internal Medicine and Pediatrics

Job Category: Clerical

Requisition Number: PATIE005290

• Posted : October 5, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Westerville, OH, USA

Description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Columbus, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Working patient portal with potential to rotate to the front office working check-in and check-out.
• Referrals
• EPIC Duties

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.