Patient Service Representative - Orthopaedics - Full tIme

SolutionHealth; Hooksett (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Short-term disability

Long-term disability

Life insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Job summary

SolutionHealth is seeking a friendly front desk representative to greet and register patients, answer phones, schedule appointments, and handle demographics and charges.

The role supports care delivery by maintaining records, verifying insurance, processing referrals and prior authorizations, and ensuring accurate charging and posting.

Qualifications

• High School Diploma or equivalent required.
• Healthcare experience preferred.
• MS Office proficiency required.
• Familiarity with patient scheduling and billing processes.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patients and collects payments; schedules follow-up visits as needed.
• Maintains providers' schedules and confirms daily appointments.
• Assists in developing systems to improve patient registration and efficiency.

Skills

Customer service

Communication

Administrative skills

Scheduling

Education

High School Diploma

Tools

MS Office

Job description

Come work at the best place to give and receive care!

Job Description:

Position Summary:

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.

• Verifies current address and insurance status.

• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.

• Completes prior authorization of testing according to insurance requirements.

• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.

• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.

• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.

• Experience: Previous experience in a health care setting performing similar functions preferred.

• Certification/Licensure: N/A

• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term disability, long-term disability, and life insurance coverage

• Competitive pay

• Tuition Reimbursement

• 403(b) Retirement Savings Plan

• And more!

Work Shift:

Days

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.