Patient Service Representative

Talentify; Manchester (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

Elliot Health System is seeking a friendly front desk representative to handle patient greeting, registration, phone duties, and general clerical tasks. This full-time role is based on site at a health system in New Hampshire.

You will verify addresses and insurance, schedule referrals and appointments, process charges, and support providers’ schedules while contributing to efficient patient care. Experience in healthcare is preferred and MS Office proficiency is required.

Qualifications

• High School Diploma or equivalent required.
• Experience in a health care setting preferred.
• Proficient in MS Office.

Responsibilities

• Greet and register patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures for referrals; schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office; collects payments and schedules follow-up appointments or specialty appointments as appropriate.
• Maintains providers schedules, optimizing effective scheduling of appointments.
• Assists in developing and implementing systems to support registration of patients and increase efficiency.

Skills

Front desk operations

Customer service

Education

High School Diploma

Tools

MS Office

Job description

Come work at the best place to give and receive care!

Job Description:

Position Summary:

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure: N/A
• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan li>And more!

Work Shift:

Days

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.