Patient Service Representative - Orthopaedics - Full Time

Elliot Health System; New Hampshire; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, dental, prescription, and vision coverage

Short-term and long-term disability insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Competitive pay

Job summary

A regional healthcare provider in New Hampshire seeks a dedicated Front Desk Clerk to manage patient interactions and administrative tasks. The ideal candidate will greet and register patients, verify insurance information, and schedule appointments. A High School Diploma is required, and prior experience in a healthcare setting is preferred. Join our team and contribute to our mission of providing integrated healthcare services. This role offers competitive pay and benefits, including health coverage and tuition reimbursement.

Qualifications

• Previous experience in a healthcare setting preferred.
• Experience in a health care setting performing similar clerical duties preferred.
• Proficient in MS Office and basic computer skills.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Schedules referral appointments with specialists and hospital testing.
• Collects payments and schedules follow-up appointments.
• Maintains provider's schedules and confirms appointments.
• Assists in developing systems for patient registration.

Skills

Clerical support

Customer service

Scheduling appointments

Insurance verification

Proficiency in MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Overview

At Elliot Orthopedics, a Department of Elliot Hospital, we offer expert, personal and individualized care in the diagnosis and treatment of all orthopedic conditions including sports injuries, trauma care, joint replacement surgery and most musculoskeletal conditions. Together with physical therapy and primary care doctors, we quickly and effectively treat the patient's condition as part of an integrated healthcare team. Our goal is to help our patients to 'Live Better.'

Position Summary: 40 hr/wk, M - F 8:15 am - 4:45 pm. Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure: N/A
• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has To Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!

Work Schedule

Days - 8:15-4:45 PM