Patient Service Representative - Orthopaedics - Full Time

Elliot Health System; Stratham (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

403(b) retirement plan

Job summary

Elliot Orthopedics, part of Elliot Health System, is seeking a front desk/clerical representative to manage patient intake, scheduling, and administrative tasks in a busy orthopedic clinic in Stratham, NH. You’ll greet patients, verify insurance, schedule referrals, and ensure accurate charging and demographic data entry.

The role emphasizes teamwork with clinicians and office staff, with a focus on smooth patient flow, appointment coordination, and effective use of MS Office for daily

Qualifications

• High school diploma or equivalent required.
• Experience in a healthcare setting preferred.
• Proficient in MS Office applications (Word, Excel, Outlook).

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate procedures for writing referrals and scheduling referral appointments.
• Completes prior authorization of testing according to insurance requirements.
• Collects payments and schedules follow-up appointments as needed.
• Maintains providers' schedules and confirms daily appointments.
• Develops and implements systems to improve patient registration and administrative efficiency.

Education

High School Diploma or equivalent

Tools

MS Office

Job description

At Elliot Orthopedics, a Department of Elliot Hospital, we offer expert, personal and individualized care in the diagnosis and treatment of all orthopedic conditions including sports injuries, trauma care, joint replacement surgery and most musculoskeletal conditions. Together with physical therapy and primary care doctors, we quickly and effectively treat the patient's condition as part of an integrated healthcare team. Our goal is to help our patients to 'Live Better.'

Position Summary:

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.

• Verifies current address and insurance status.

• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.

• Completes prior authorization of testing according to insurance requirements.

• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.

• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.

• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.

• Experience: Previous experience in a health care setting performing similar functions preferred.

• Certification/Licensure: N/A

• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term disability, long-term disability, and life insurance coverage

• Competitive pay

• Tuition Reimbursement

• 403(b) Retirement Savings Plan

• And more!

Work Schedule:

Monday-Friday 8:00am-5:00pm