Patient Service Representative - Operator

Milwaukee Succeeds; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Milwaukee Succeeds is looking for dedicated individuals to provide excellent customer service in our Call Center. Responsibilities include answering calls, scheduling appointments, and assisting patients with registration. Candidates should possess a high school diploma or GED and have a pleasant attitude along with the ability to handle stressful situations.

The role requires bilingual communication in Spanish and English, allowing for effective interactions with diverse communities. Interested applicants should apply online or send their resumes to the Human Resources department.

Qualifications

• High school diploma or GED required.
• Must demonstrate a pleasant verbal communication style.
• Ability to handle a high-stress environment is necessary.

Responsibilities

• Deliver high quality customer service to all callers.
• Answer and direct incoming calls through the Call Center efficiently.
• Complete new patient registration through direct guarantor/patient contact.

Skills

Customer service

Bilingual (Spanish/English)

Communication skills

Ability to handle stress

Computer familiarity

Cultural sensitivity

Education

High school diploma or GED

Job description

Job Responsibilities

• Deliver high quality customer service to all callers.
• Communicate pleasantly and professionally with callers under all circumstances.
• Answer and direct incoming calls through the Call Center efficiently, accurately, and per protocols.
• Obtain and/or review all patient demographic information.
• Provide patients with appropriate appointments and/or route to appropriate support.
• Complete new patient registration through direct guarantor/patient contact to obtain required information.
• Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
• Utilize web-based application to verify insurance eligibility upon each scheduling occurrence when necessary.
• Review balances and co‑pay information.
• Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
• Keep current on staff directory, Health Center information and Sixteenth Street events.
• Reception effectively as assigned.
• Use downtime and workload fluctuations effectively.
• Projects as specified by supervisor.

Qualifications

• High school diploma or GED.
• Must have a pleasant attitude which communicates verbally.
• Handle high stress environment.
• Familiarity with computers is helpful.
• Ability to relate well to people from diverse ethnic and cultural backgrounds.
• Bilingual required (Spanish/English).

Contact Information No phone calls, please. Qualified applicants should apply online or send resumes to Human Resources, Sixteenth Street Community Health Centers, 1635 W. National Ave., Milwaukee, WI 53204, or fax to 414-672-0413. Sixteenth Street Community Health Centers is an equal employment opportunity employer.