Patient Service Representative - Operator

Sixteenth Street Community Health Center, Inc.; Milwaukee (WI); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

A community health center in Milwaukee is seeking a dedicated individual for a customer service position within their Call Center. Responsibilities include answering incoming calls, providing appointments, and assisting patients with registration. Candidates must possess a high school diploma or GED and be bilingual in Spanish and English. The ideal applicant will demonstrate effective communication skills and thrive in a fast-paced environment that serves diverse populations.

Qualifications

• High school diploma or GED required.
• Pleasant attitude and verbal communication essential.
• Ability to handle high-stress situations.
• Familiarity with computers is helpful.
• Ability to relate well to people from diverse backgrounds.
• Spanish/English bilingual required.

Responsibilities

• Deliver high-quality customer service to callers.
• Answer and direct incoming calls accurately.
• Complete new patient registration through direct contact.
• Obtain and/or review all patient demographic information.
• Provide patients with appropriate appointments and/or route to appropriate support.
• Complete new patient registration through direct guarantor/patient contact to obtain required information.
• Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
• Utilize web-based application to verify insurance eligibility upon each scheduling occurrence when necessary.
• Review balances and co-pay information.
• Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
• Keep current on staff directory, Health Center information and Sixteenth Street events.
• Reception effectively as assigned.
• Use downtime and workload fluctuations effectively.
• Projects as specified by supervisor.

Skills

Customer service

Bilingual (Spanish/English)

Stress management

Communication skills

Computer familiarity

Computer literacy

Education

High school diploma or GED

Job description

Join our team committed to the highest quality health care!

Job Responsibilities

• Deliver high quality customer service to all callers.
• Communicate pleasantly and professionally with callers under all circumstances.
• Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols.
• Obtain and/or review all patient demographic information.
• Provide patients with appropriate appointments and/or route to appropriate support.
• Complete new patient registration through direct guarantor/patient contact to obtain required information.
• Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
• Utilize web-based application to verify insurance eligibility upon each scheduling occurrence when necessary.
• Review balances and co-pay information.
• Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
• Keep current on staff directory, Health Center information and Sixteenth Street events.
• Reception effectively as assigned.
• Use downtime and workload fluctuations effectively.
• Projects as specified by supervisor.

Qualifications

• High school diploma or GED.
• Must have a pleasant attitude which communicates verbally.
• Handle high stress environment.
• Familiarity with computers is helpful.
• Ability to relate well to people from diverse ethnic and cultural backgrounds.
• Bilingual required (Spanish/English).

Sixteenth Street Community Health Centers is an equal employment opportunity employer.