Patient Service Representative

Center for Vein Restoration; Delaware; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Tuition reimbursement

401k Program

PTO + 8 paid holidays

Centers closed for holidays

Opportunity for continued growth &发展

Job summary

Center for Vein Restoration in Wilmington, DE is seeking a Patient Services Representative to greet patients, check in/out, and support administrative workflow in a fast-paced medical setting.

The role includes ensuring HIPAA compliance, scheduling, billing, and accurate data entry in NextGen/EHR, with four 10-hour shifts. No weekends or nights, offering growth opportunities and benefits.

Qualifications

• 1 year minimum administrative or customer service experience, preferably in a medical setting.
• Must have reliable transportation to clinics not accessible by public transit.
• Must be able to travel between CVR clinics.
• Spanish fluency preferred

Responsibilities

• Greet patients in a friendly, professional manner and check in/out.
• Ensure policy distribution, understanding, and compliance by all center staff.
• Maintain HIPAA-compliant patient records and accurate input in NextGen/EHR.
• Review scheduling, financials, and referrals with patients during care.
• Send precertification forms to the Precertification Department daily.
• Complete daily close tasks: fee tickets, billing, and operative notes.
• Verify future schedules are preauthorized for treatment.
• Collect patient paperwork for appointments and copays at visit time.

Job description

Job DetailsJob Location: DE - Wilmington - Wilmington, DE 19808Education Level: High SchoolSalary Range: $17.00 - $19.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalJoin a Healthcare Team Where You Belong

Our Patient Services Representatives Enjoy:

• Fast paced, learning work environment
• No weekends/no nights
• Bonus eligibility
• Medical, Dental & Vision insurance
• Tuition reimbursement
• 401k Program
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

Schedule and Locations:

• Tuesday - Friday
• 7 AM - 5:30 PM
• Four 10-hour shifts

Responsibilities:

• Patient Service Representatives greet patients in a friendly and professional manner and check in/out
• Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
• Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGen
• The Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.
• Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
• Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
• Review future schedules to confirm that all patients have been preauthorized for treatment
• The Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGen
• Collect necessary paperwork for patient appts such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service
• Schedule and confirm appointments; collect email addresses from patients

QualificationsMinimum Requirements:

• Minimum 1 year administrative or customer service experience, preferably in a medical setting
• Must have reliable transportation to clinics that may not be accessible by public transportation
• Must be able to travel between CVR clinics.
• Spanish fluency preferred