Patient Services Representative - Bilingual Spanish

Marquee Staffing; San Juan Capistrano (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

On-site role

Job summary

Marquee Staffing seeks a friendly Patient Service Representative to greet patients and visitors, schedule appointments, verify insurance, and collect payments. You will register patients, ensure accurate demographic data, and support clinical staff with efficient patient flow.

The role requires bilingual English/Spanish communication, solid organization, and experience with EHR systems in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required; healthcare administration education is a plus.
• Prior customer service or healthcare experience preferred.
• Bilingual fluency in English and Spanish is required.
• Proficiency with EHR systems and basic computer skills.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer calls, schedule appointments, and provide general information.
• Register patients by collecting demographic and insurance data.
• Coordinate with providers to maintain efficient patient flow.
• Verify insurance, obtain referrals, and collect payments.
• Maintain confidentiality and assist with admin tasks.

Skills

Interpersonal communication

Bilingual English/Spanish

Organizational skills

Multitasking

Independent worker

Compassionate caregiving

Education

High school diploma or equivalent

Tools

EHR software

Job description

Job Description: PSR We are currently seeking compassionate and friendly Patient Service Representative to join our team within. The ideal candidate will provide excellent customer service to patients, visitors, and staff both in person and over the phone. As a Patient Service Representative, you will be the first point of contact for patients, responsible for scheduling appointments, answering inquiries, and ensuring a smooth and efficient registration process.

Job Type

Temp-Hire, Full Time

Responsibilities

• Greet patients and visitors with a warm and welcoming demeanor.
• Answer phone calls and assist callers with scheduling appointments, inquiries, and general information.
• Register patients by accurately collecting and verifying demographic and insurance information.
• Schedule appointments and coordinate with healthcare providers to ensure efficient patient flow.
• Verify insurance coverage and obtain necessary authorizations and referrals.
• Collect co-payments and payments for services rendered.
• Maintain patient records and ensure the confidentiality of sensitive information.
• Assist with administrative tasks such as filing, data entry, and inventory management.

Requirements

• High school diploma or equivalent required; additional education or certification in healthcare administration is a plus.
• Previous experience in a customer service or healthcare setting preferred.
• Previous experience assisting with BH and prenatal department preferred.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Proficiency in using computer systems and electronic health records (EHR) software.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Compassionate and empathetic attitude towards patients and their families.
• Bilingual fluency in English and Spanish is Required.