Patient Service Representative

Center for Vein Restoration; Arundel (DE); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k program

PTO + paid holidays

Center closed holidays

Job summary

Center for Vein Restoration is seeking a Patient Services Representative in Wilmington, DE. The role involves greeting patients, checking in/out, and ensuring HIPAA compliance across centers.

You will manage scheduling, billing, and patient records in NextGen, while supporting precertifications and preauthorizations. The position offers day shifts, no weekend or night work, and benefits such as medical/dental/vision insurance, tuition reimbursement, a 401k, and PTO with holidays.

Qualifications

• Minimum 1 year administrative or customer service experience.
• Reliable transportation to clinics.
• Must travel between CVR clinics.
• Spanish fluency preferred.

Responsibilities

• Greet patients in a friendly and professional manner and check in/out.
• Distribute, ensure understanding, and implement CVR policies.
• Ensure patient charts are HIPAA compliant and properly input in NextGen.
• Review scheduling and financial responsibilities and referrals with patients.
• Send precertification forms to the Precertification Department.
• Complete daily close tasks: fee tickets, billing, operative notes.
• Verify future schedules are preauthorized for treatment.
• Update patient forms in NextGen/EHR and ensure records are current.
• Collect necessary paperwork and copays from patients; schedule appointments.

Skills

Administrative experience

Customer service

Spanish fluency (preferred)

Job description

Job DetailsJob Location: DE - Wilmington - Wilmington, DE 19808Education Level: High SchoolSalary Range: $17.00 - $19.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalJoin a Healthcare Team Where You Belong

Our Patient Services Representatives Enjoy:

• Fast paced, learning work environment
• No weekends/no nights
• Bonus eligibility
• Medical, Dental & Vision insurance
• Tuition reimbursement
• 401k Program
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

Schedule and Locations:

• Tuesday - Friday
• 7 AM - 5:30 PM
• Four 10-hour shifts

Responsibilities:

• Patient Service Representatives greet patients in a friendly and professional manner and check in/out
• Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
• Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGen
• The Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.
• Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
• Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
• Review future schedules to confirm that all patients have been preauthorized for treatment
• The Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGen
• Collect necessary paperwork for patient appts such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service
• Schedule and confirm appointments; collect email addresses from patients

QualificationsMinimum Requirements:

• Minimum 1 year administrative or customer service experience, preferably in a medical setting
• Must have reliable transportation to clinics that may not be accessible by public transportation
• Must be able to travel between CVR clinics.
• Spanish fluency preferred