Patient Service Representative - Neurology (Pasadena)

UCLA Outpatient Clinics; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Outpatient Clinics in Pasadena seeks a dedicated support liaison to assist physicians and patients in assigned primary and specialty care practices. Reporting to the Manager, you will help patients access services, coordinate communications with referring physicians, and guide follow-up through telephone and the EPIC/Care Connect system.

This role emphasizes patient access, care coordination, and smooth information flow within the health system, requiring strong communication skills and

Qualifications

• Liaise between patients and physicians.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Provide follow-up through telephone and EPIC/Care Connect.

Responsibilities

• Serve as liaison for patients and physicians within the practice.
• Assist patients in navigating appointments and referrals.
• Support access to clinical services across the health system.
• Coordinate follow-up and communications via phone and electronic health record tools.

Tools

EPIC/Care Connect

Job description

Description

Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and specialty care physicians. Major duties include but not limited to:acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66 hourly