Patient Service Representative - Primary & Specialty Care Clinics (Pasadena)

University of California - Los Angeles Health; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health is seeking a patient liaison to support physicians and patients in assigned primary and specialty care practices. You will act as the liaison, help patients access services, and coordinate with referring physicians to ensure smooth care transitions.

Key duties include facilitating communication, referring patients to resources, and providing follow-up via telephone and EPIC/Care Connect.

Qualifications

• Ability to set priorities reflecting the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems.
• Ability to interact diplomatically with patients in varying health levels.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Act as a liaison for the patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians and refer patients to appropriate resources.
• Provide follow-up through telephone and EPIC/Care Connect.

Job description

Description

Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66 hourly

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities


• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.


• Ability to creatively integrate competing demands into a productive working environment.


• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.


• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health


• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows


• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.


• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

* Familiarity and knowledge of authorization process & managed care programs