Patient Service Representative - Neurology (Pasadena)

University of California - Los Angeles Health; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health in Pasadena provides direct support to physicians and patients across primary and specialty care. The role involves acting as a liaison, helping patients access health system services, and coordinating with referring physicians to ensure smooth follow-up through telephone and EPIC/Care Connect.

The position requires strong communication, priority-setting, and the ability to work with diverse patient populations while providing coverage for clinics as

Qualifications

• Required: ability to set priorities reflecting job responsibilities.
• Required: build productive relationships with Faculty, Staff, Admin, and patients from diverse backgrounds.
• Required: transform competing demands into a productive work environment.
• Required: clearly convey complex problems verbally in formal and informal settings.
• Required: interact diplomatically and sympathetically with patients at varying health levels.
• Required: provide coverage for Community Clinics as assigned.

Responsibilities

• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.

Skills

Priority setting

Interpersonal relationships

Multitasking

Verbal communication

Diplomatic interaction

Coverage for clinics

Job description

Description

Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and specialty care physicians. Major duties include but are not limited to:acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66 hourly

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• *Familiarity and knowledge of authorization process & managed care programs