Patient Service Representative - Neurology (Pasadena)

UCLA Health; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Pasadena is seeking a dedicated staff member to support physicians and patients across primary and specialty care. You will act as a liaison, help patients access services, coordinate referrals, and ensure follow-up via telephone and EPIC/Care Connect.

The role requires strong organizational skills, the ability to manage competing priorities, and excellent communication with diverse teams. This is an onsite position with a stable, indefinite term.

Qualifications

• Requires strong prioritization and relationship-building skills.
• Excellent verbal communication and clear problem-solving.
• Ability to work with diverse faculty, staff and patients.
• Willingness to cover Community Clinics as assigned.

Responsibilities

• Serve as liaison for patients and physicians within the practice and facilitate referrals.

Skills

Prioritization

Relationship building

Verbal communication

Diplomacy

Team collaboration

Clinic coverage

Tools

EPIC/Care Connect

Job description

Press space or enter keys to toggle section visibility

Onsite or Remote

Fully On-Site

Work Schedule

Monday - Friday: 8:30am - 5:30pm

Posted Date

09/01/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

32674

Primary Duties and Responsibilities

Press space or enter keys to toggle section visibility

Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and specialty care physicians. Major duties include but are not limited to:acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow‑up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66 hourly

Job Qualifications

Press space or enter keys to toggle section visibility

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

Familiarity and knowledge of authorization process & managed care programs

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.