Patient Service Representative - Primary & Specialty Care Clinics (Pasadena)

UCLA Outpatient Clinics; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Outpatient Clinics in Pasadena is seeking staff to support physicians and patients in assigned primary and specialty care practices. The role focuses on acting as a liaison for patients and physicians, helping patients access health-system services, and coordinating referrals with referring physicians.

Responsibilities include facilitating communication, ensuring follow-up through telephone contacts, and utilizing EPIC/Care Connect for care coordination.

Responsibilities

• Liaise between patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians and resources.
• Provide follow-up and coordination using EPIC/Care Connect.

Job description

Description

Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and specialty care physicians. Major duties include but are not limited to:acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66 hourly