Patient Service Representative Lead - 141866

UC San Diego Health; San Diego (CA); Sur place; USD 70 000 - 93 000; Plein temps

Résumé du poste

UC San Diego Health seeks a Patient Service Representative Lead to supervise front-end operations across multiple departments at the Rancho Bernardo Primary Care clinic. You will manage reception, call center tasks, referrals, and authorizations while guiding junior staff and refining administrative workflows.

The role includes template management, office purchases, and staff coaching to sustain high-quality patient experiences and clinic performance.

Qualifications

• Minimum four (4) years of related experience in a healthcare setting.
• Experience using Epic for scheduling, patient records, and billing.
• At least one year of supervisory experience in a large, complex healthcare environment.
• Proficiency with Microsoft Excel, PowerPoint, and Word, including creating and interpreting graphs.
• Experience in Primary Care, Sports Medicine, Psychiatry, Express Care, and OB/GYN.

Responsabilités

• Oversee daily front-end operations including reception, call center functions, referrals, and authorizations.
• Support advanced administrative tasks such as template management, office purchases, staff coaching, and training.
• Provide guidance to junior staff and collaborate to improve workflows and standardize practices.
• Lead front office registration for five departments and ensure accurate payer code selection for revenue integrity.
• Assist in maintaining service and quality standards and support efficient clinic operations.

Connaissances

Supervisory experience

Ambulatory care knowledge

Patient registration workflows

Outils

Epic

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Description du poste

DESCRIPTION

Under the supervision of the Practice Supervisor, the Patient Service Representative Lead oversees daily front-end operations, including reception, call center functions, referrals, and authorizations. The role also supports advanced administrative responsibilities, including template management, office purchases, staff coaching, and training. The Lead provides guidance to junior staff, serves as a key departmental resource, and collaborates with the Practice Supervisor to improve workflows, standardize administrative practices, and support efficient clinic operations.

Based at the Rancho Bernardo Primary Care clinic, this position supports front office registration for five departments: Primary Care, Sports Medicine, Psychiatry, Express Care, and OB/GYN. Responsibilities include checking in patients, maintaining accurate registration information, verifying insurance eligibility for outpatient services with third-party payers, coordinating referrals and authorizations, and registering bulk accounts as needed. The Lead ensures accurate payer code selection based on requested services and provider information to support revenue integrity.

As a front office lead in a busy clinic, this position helps maintain service and quality standards, supports staff development, and contributes to a positive patient experience and high-quality patient care. Other duties may be assigned as needed.

MINIMUM QUALIFICATIONS

• Minimum of four (4) years of related experience in a healthcare setting, with extensive knowledge of administrative practices.
• Experience using electronic health record systems, including Epic, for scheduling, patient records, and billing.
• At least one year of supervisory experience in a large, complex healthcare environment.
• Proficiency with Microsoft Excel, PowerPoint, and Word, including creating and interpreting graphs.
• Demonstrated skills and extensive knowledge of ambulatory care practices.
• Experience in Primary Care, Sports Medicine, Psychiatry, Express Care, and OB/GYN.

PREFERRED QUALIFICATIONS

• Experience developing standard work, standardizing processes, supporting quality improvement, training staff, and collaborating across teams.
• Experience using Artera or similar patient communication tools.

SPECIAL CONDITIONS

• Employment is subject to a criminal background check and pre-employment physical.
• Ability to adjust work hours and locations, including working overtime, weekends, and holidays as required to meet business needs.

Pay Transparency Act

Annual Full Pay Range: $70,157 - $92,624 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $33.60 - $44.36

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).