Patient Service Representative Lead - 141866

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 70,000 - 93,000; Full time

Job summary

UC San Diego Health's Rancho Bernardo Primary Care clinic seeks a Patient Service Representative Lead to manage daily front-end operations, including reception, call center functions, referrals, and authorizations. You will also handle template management, office purchases, and staff coaching to ensure smooth clinic workflows.

Based at Rancho Bernardo, the Lead oversees registration for five departments, ensures accurate payer coding, and supports revenue integrity while fostering a positive

Qualifications

• 4+ years of related experience in a healthcare setting with extensive knowledge of administrative practices.
• Experience using electronic health record systems, including Epic, for scheduling, patient records, and billing.
• At least one year of supervisory experience in a large, complex healthcare environment.
• Proficiency with Microsoft Excel, PowerPoint, and Word, including creating and interpreting graphs.
• Demonstrated skills and extensive knowledge of ambulatory care practices.
• Experience in Primary Care, Sports Medicine, Psychiatry, Express Care, and OB/GYN.

Responsibilities

• Oversee daily front-end operations including reception, call center functions, referrals, and authorizations.
• Provide guidance to junior staff, coach and train team members, and serve as a key departmental resource.
• Collaborate with the Practice Supervisor to improve workflows and standardize administrative practices.
• Support front office registration for five departments: Primary Care, Sports Medicine, Psychiatry, Express Care, and OB/GYN.
• Ensure accurate payer code selection based on requested services and provider information to support revenue integrity.
• Other duties may be assigned as needed.

Skills

Epic Scheduling

Supervisory Experience

Excel

PowerPoint

Word

Ambulatory Care

Front Office

Appointment Scheduling

Tools

Epic

Job description

UCSD Layoff from Career Appointment

Apply by 10/19/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants

Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the supervision of the Practice Supervisor, the Patient Service Representative Lead oversees daily front-end operations, including reception, call center functions, referrals, and authorizations. The role also supports advanced administrative responsibilities, including template management, office purchases, staff coaching, and training. The Lead provides guidance to junior staff, serves as a key departmental resource, and collaborates with the Practice Supervisor to improve workflows, standardize administrative practices, and support efficient clinic operations.

Based at the Rancho Bernardo Primary Care clinic, this position supports front office registration for five departments: Primary Care, Sports Medicine, Psychiatry, Express Care, and OB/GYN. Responsibilities include checking in patients, maintaining accurate registration information, verifying insurance eligibility for outpatient services with third-party payers, coordinating referrals and authorizations, and registering bulk accounts as needed. The Lead ensures accurate payer code selection based on requested services and provider information to support revenue integrity.

As a front office lead in a busy clinic, this position helps maintain service and quality standards, supports staff development, and contributes to a positive patient experience and high-quality patient care. Other duties may be assigned as needed.

MINIMUM QUALIFICATIONS

• Minimum of four (4) years of related experience in a healthcare setting, with extensive knowledge of administrative practices.

• Experience using electronic health record systems, including Epic, for scheduling, patient records, and billing.

• At least one year of supervisory experience in a large, complex healthcare environment.

• Proficiency with Microsoft Excel, PowerPoint, and Word, including creating and interpreting graphs.

• Demonstrated skills and extensive knowledge of ambulatory care practices.

• Experience in Primary Care, Sports Medicine, Psychiatry, Express Care, and OB/GYN.

PREFERRED QUALIFICATIONS

• Experience developing standard work, standardizing processes, supporting quality improvement, training staff, and collaborating across teams.
• Experience using Artera or similar patient communication tools.

SPECIAL CONDITIONS

• Employment is subject to a criminal background check and pre-employment physical.
• Ability to adjust work hours and locations, including working overtime, weekends, and holidays as required to meet business needs.

Pay Transparency Act

Annual Full Pay Range: $70,157 - $92,624 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $33.60 - $44.36

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).