Patient Service Representative Lead - 141870

University of California San Diego; San Diego (CA); On-site; USD 96,278,000 - 127,108,000; Full time

Job summary

UC San Diego Health is seeking a Patient Service Representative Lead to supervise front-end operations, coordinate reception, calls, referrals, and authorizations while coaching junior staff. The role supports clinic efficiency and process improvements under the Clinic Manager.

Qualified candidates bring healthcare administrative leadership, ambulatory experience, and EPIC proficiency to ensure high-quality patient access and workflow. This is a 100% career position with flexible hours as needed.

Qualifications

• Minimum of four (4) years related experience in a healthcare setting, with extensive knowledge of administrative practices including using EPIC for scheduling, patient records, and billing.
• Extensive knowledge of ambulatory care practices.
• Experience as an administrative lead overseeing front office administration.
• Experience with time-keeping and staff scheduling.

Responsibilities

• Oversees and provides leadership and training for all front-end duties such as reception, call center, referral and authorizations and other advanced administrative duties.
• Serves as a resource for the entire department and initiates improvement efforts with the Clinic Manager.
• Performs related duties as assigned and coaches junior staff.
• Oversees junior counterparts and ensures efficient front-end operations.

Skills

Leadership

Staff scheduling

Call center coordination

Patient scheduling

Tools

EPIC EHR

Job description

Payroll Title: HOSP BLANK AST 4

Department: CommUnity Care Bankers Hill

Hiring Pay Scale: $33.60 - $44.36 / Hour

Worksite: Other

Appointment Type: Career

Appointment Percent: 100%

Union: EX Contract

Total Openings: 1

Work Schedule: Days, 8-Hour Shifts, Monday-Friday

#141870 Patient Service Representative Lead

Filing Deadline: Fri 10/30/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 10/20/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the supervision of the Practice Manager, the Patient Service Representative Lead primarily oversees and provides leadership and training for all front-end duties such as reception, call center, referral and authorizations and other advanced administrative duties such as templates, office purchases, coaching, etc. The Patient Service Representative Lead has oversight over junior counterparts. The Patient Service Representative Lead serves as a resource for the entire department. With the guidance of the Clinic Manager, the Patient Service Representative Lead initiates and participates in improvement efforts which directly impact the practice. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Minimum of four (4) years related experience in a healthcare setting, with extensive knowledge of administrative practices including using electronic health record (EHR) systems (EPIC) for scheduling, patient records, and billing.
• Possess the skills, and extensive knowledge of practices in an Ambulatory setting.
• Previous experience as an administrative lead, effectively overseeing and managing front office administration.
• Experience with time-keeping and managing staff schedules.

PREFERRED QUALIFICATIONS

• Primary Care experience.
• Experience developing standard work, including process standardization, quality improvement, training, and collaboration.
• Experience in Artera or similar patient communication tools.

SPECIAL CONDITIONS

• Employment is subject to a criminal background check and pre-employment physical.
• Able to flex work hours and locations, including overtime, weekends, and holidays if required for business needs.

Pay Transparency Act

Annual Full Pay Range: $70,157 - $92,624 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $33.60 - $44.36

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. \"Misconduct\" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.