Patient Service Representative - Multispecialty - 141869

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

University of California, San Diego Medical Centers seeks a Patient Services Representative to provide front-desk support across OB/GYN, Multispecialty and Primary Care. Responsibilities include welcoming patients, managing check-in/check-out, scheduling appointments, verifying insurances, and collecting copays.

Candidates should have at least three years in a large healthcare setting, strong confidentiality, and the ability to work across multiple systems in a fast-paced environment; EPIC

Qualifications

• Three (3) years of related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Demonstrated computer skills/ability to work between multiple systems during calls.
• Ability to work in an interactive environment.
• Possess excellent customer service skills.
• Ability to maintain strict confidentiality.

Responsibilities

• Provide front-desk support across OB/GYN, Multispecialty, and Primary Care.
• Welcome and assist patients, manage check-in/check-out.
• Schedule appointments at the clinic and other locations; verify insurance and authorizations.
• Update demographic information and collect copayments.
• Audit billing documents and document appointment dispositions.
• Manage petty cash drawer.

Skills

Customer service

Prioritization

Multitasking

Confidentiality

Interpersonal skills

Team collaboration

Tools

EPIC

Job description

DESCRIPTION

Under supervision, the Patient Services Representative provides front-desk support across OB/GYN, Multispecialty, and Primary Care. The representative welcomes and assists patients, manages check-in and check-out, schedules appointments at the clinic and other locations, verifies insurance and authorizations, updates demographic information, and collects copayments. Other duties include auditing billing documents, documenting appointment dispositions, and managing the petty cash drawer.

The representative works collaboratively with physicians, nurses, clinic staff, and other UC San Diego departments to support daily patient services. The role requires the ability to prioritize and manage multiple tasks in a fast-paced clinical environment.

MINIMUM QUALIFICATIONS

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Demonstrated computer skills/ability to work between multiple systems during calls.
• Ability to work in an interactive environment.
• Possess excellent customer service skills.
• Ability to maintain strict confidentiality.

PREFERRED QUALIFICATIONS

• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent or Primary Care experience.
• EPIC experience.

SPECIAL CONDITIONS

• Must be willing to work various hours based on business needs. Possible overtime. Must be willing and able to float to other locations as requested.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).