Patient Service Representative - Multispecialty - 141869

University of California San Diego; San Diego (CA); In loco; USD 40.000 - 53.000; Tempo pieno

Descrizione del lavoro

UC San Diego Health is seeking a Patient Services Representative for the Multispecialty and OB/GYN clinics in Rancho Bernardo. The role greets patients, handles check-in/out, schedules appointments, verifies insurance, collects copays, and coordinates with clinic staff to ensure smooth patient flow.

The position requires 3+ years in a large healthcare setting, knowledge of third party payors, strong computer skills across systems, and excellent customer service with strict confidentiality.

Competenze

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Demonstrated computer skills/ability to work between multiple systems during calls.
• Ability to work in an interactive environment.
• Possess excellent customer service skills.
• Ability to maintain strict confidentiality.

Mansioni

• Greet and assist patients at the front desk; manage check-in and check-out.
• Schedule appointments across clinic and other locations.
• Verify insurance and authorizations; update demographics.
• Collect copayments and manage billing-related tasks.
• Audit billing documents and document appointment dispositions.

Conoscenze

3+ years healthcare experience

Customer service

Confidentiality

Communication skills

Multi-system proficiency

Auditing and attention to detail

Strumenti

EPIC

Descrizione del lavoro

Payroll Title: HOSP BLANK AST 3

Department: CommUnity Care Rancho Bernardo

Hiring Pay Scale: $29.15 - $38.46 / Hour

Worksite: Rancho Bernardo

Appointment Type: Career

Appointment Percent: 100%

Union: EX Contract

Total Openings: 1

Work Schedule: Days, 8-Hour Shifts, Monday-Friday

#141869 Patient Service Representative - Multispecialty

Filing Deadline: Wed 11/4/2026

DESCRIPTION

Under supervision, the Patient Services Representative provides front-desk support across OB/GYN, Multispecialty, and Primary Care. The representative welcomes and assists patients, manages check-in and check-out, schedules appointments at the clinic and other locations, verifies insurance and authorizations, updates demographic information, and collects copayments. Other duties include auditing billing documents, documenting appointment dispositions, and managing the petty cash drawer.

The representative works collaboratively with physicians, nurses, clinic staff, and other UC San Diego departments to support daily patient services. The role requires the ability to prioritize and manage multiple tasks in a fast-paced clinical environment.

MINIMUM QUALIFICATIONS

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Demonstrated computer skills/ability to work between multiple systems during calls.
• Ability to work in an interactive environment.
• Possess excellent customer service skills.
• Ability to maintain strict confidentiality.

PREFERRED QUALIFICATIONS

• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent or Primary Care experience.
• EPIC experience.

SPECIAL CONDITIONS

• Must be willing to work various hours based on business needs. Possible overtime. Must be willing and able to float to other locations as requested.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace