IR Clinic Call Center Specialist - 137872

UC San Diego Health; San Diego (CA); On-site; USD 57,399 - 71,347; Full time

Job summary

A prominent healthcare institution in San Diego is looking for an IR Clinic Call Center Specialist to manage customer service and scheduling for clinic appointments. The ideal candidate will have significant experience in a call center environment, be skilled in handling multi-line calls, and verify insurance eligibility. Strong customer service skills are essential. This position offers competitive pay, ranging from $57,399 to $71,347 annually.

Qualifications

• Experience in a large complex healthcare setting.
• Proven ability to handle incoming customer calls and schedule appointments.
• Excellent customer service skills.

Responsibilities

• Complete registration for patients in a timely manner.
• Adhere to registration and scheduling protocols.
• Ensure patients have secured referrals for appointments.
• Interview patients to obtain demographic and financial information.
• Verify insurance eligibility for services.

Skills

Customer service skills

Multi-line telephone operation

Appointment scheduling

Insurance verification

Epic Cadence scheduling

Education

Three years related experience in healthcare call center

Job description

IR Clinic Call Center Specialist - 137872

Under general supervision, the incumbent is responsible for customer service, registration, scheduling for clinic and procedural appointments, front desk check in, and insurance verification in a busy, patient-focused contact center. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, securing authorization for scheduled services, scanning incoming medical records, obtaining outside records, data entry and template management.

Responsibilities

• Completes registration for new or established patients in a timely and accurate manner.
• Adheres to registration and scheduling protocols and standards.
• Ensures patients have secured authorization and referrals when scheduling appointments.
• Interviews patients via telephone to obtain demographic and financial information.
• Verifies insurance eligibility for outpatient services on all Third-Party Payers.
• Operates Epic system to gain and input information; relays medical messages to patient/clinic staff.
• Advise patients of clinic deposit requirements based on UCSD Medical Group Financial Policy.
• Other related duties as assigned.

Minimum Qualifications

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
• Previous experience in a call center and/or customer service environment.
• Epic Cadence scheduling experience or similar function.
• Knowledge of third-party payors including federal, state and private health plans.
• Must be able to work various hours and locations based on business needs.
• Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration.
• Excellent customer service skills.

Preferred Qualifications

• Data entry experience.
• Bilingual English/Spanish.

Special Conditions

• Must be able to work overtime as required.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%).
Hourly Equivalent: $27.49 - $34.17

Legal Statements

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

UC San Diego values and welcomes people from all backgrounds. UC San Diego Health is a smoke and tobacco free environment and maintains a marijuana and drug free environment with employee drug screening policies.