Patient Service Representative - Mercy Oncology (Hwy 102)

Mercy; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy Oncology invites applications for a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive experience. The role supports front-desk operations and revenue collection while documenting financial conversations meticulously.

The position is full-time at Mercy Oncology (Hwy 102) with standard weekday hours, offering benefits such as health coverage and tuition support. Mercy emphasizes compassionate, collaborative care.

Qualifications

• High school diploma or equivalent is required.
• Experience in Patient Services roles, including advanced PSR competencies, as verified by supervisor.

Responsibilities

• Manage front-desk operations and patient workflows to ensure a smooth experience.
• Communicate patient financial responsibility and collect payments.
• Explain available payment options and financial assistance resources.
• Document financial conversations and outcomes accurately.

Skills

Patient Services Rep

Advance PSR

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Location: Mercy Oncology (Hwy 102)

Shift: Full-time

Hours: Mon - Fri (7:00am - 5:00pm)

Minimum Qualifications:

• Education: High school diploma or equivalent.

Preferred Qualification:

• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.