Patient Service Representative - Endocrinology (F/T Days)

Mercy; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Health/Dental/Vision

Dependent Care FSA

Paid parental leave

401k with employer match

Paid PTO for volunteering

Competitive salary

Future career growth

Job summary

Mercy seeks a Patient Service Representative to be the first contact for patients and visitors, managing front desk operations and workflows to ensure a positive, seamless experience. You will also discuss patient financial responsibility and assist with payment options while documenting conversations accurately.

Ideal candidates have a high school diploma and at least one year of medical office experience; new hires will complete Front Desk Training.

Qualifications

• High school diploma or equivalent required.
• One year of applicable medical office experience preferred.
• New hires attend Clinic Core Front Desk Training.

Responsibilities

• Manage front-desk operations and workflows to ensure a positive patient experience.
• Communicate applicable patient financial responsibility and explain payment options.
• Accurately document financial conversations and outcomes.

Skills

Front desk operations

Customer service

Payment collection

Communication

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Patient Service Representative

• Education: High school diploma or equivalent
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
  All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only)

• Education: High school diploma or equivalent
• Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.

Mercy Key Benefits:

• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth!

Find us at:

Facebook|LinkedIn|Instagram|mercy.net|Mercy Careers

EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.