Patient Service Representative - Full time / days

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ada (OK); On-site; USD 18,000 - 23,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to act as the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk. The role emphasizes professional communication, confidentiality, and efficient workflow management.

In this position, you will handle scheduling, data entry, and documentation while maintaining a compassionate and patient-focused demeanor. Mercy values teamwork and ongoing training to support high-quality patient care.

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience (preferred).
• Strong communication and customer service abilities are essential for patient-facing roles.
• Proficiency with basic computer tasks and data entry is required.
• Ability to maintain patient confidentiality and professionalism at all times.

Responsibilities

• Manage front desk operations and patient scheduling.
• Serve as first point of contact for patients and visitors.
• Maintain accurate patient information and documentation.
• Demonstrate discretion and uphold privacy policies.
• Provide courteous, empathetic service and resolve inquiries.

Skills

Communication skills

Basic computer skills

Customer service

Attention to detail

Privacy/confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Service Representative, PSR

Patient Service Representative, PSR