Patient Service Representative - Marshall Orthopaedics

Marshall Health; Huntington, Northern (VA, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Marshall Orthopaedics in Huntington, WV is seeking a Patient Service Representative to greet and register patients, handle telephone inquiries, and schedule appointments with care and accuracy.

The role requires at least a high school diploma or GED and about six months in a medical office. You will collect demographics and insurance data, assist with billing questions, and keep the front desk organized.

Qualifications

• High school graduate or GED.
• Six months work experience in a medical office setting.
• Knowledge of medical terminology, word processing, and computer experience desirable.
• Professional demeanor in person and on the telephone.

Responsibilities

• Greets and registers all incoming patients professionally.
• Answers telephone promptly and courteously, routing callers properly.
• Schedules patient appointments with confirmation one day prior.
• Obtains demographic and insurance information for patients.
• Collects on patient accounts and co-pays as indicated.
• Responds to insurance or billing inquiries or refers to appropriate staff.
• Maintains work station and equipment in neat condition.
• Locates records and reports as requested by physicians.
• Performs other duties as assigned.

Skills

Patient service

Telephone etiquette

Scheduling appointments

Medical terminology

Education

High school diploma or GED

Tools

Word processing

Computer skills

Job description

Patient Service Representative - Marshall Orthopaedics

Huntington, WV, USA

Job Description

Job Responsibilities:

• Greets and registers all incoming patients professionally. Handles incoming and outgoing communications concisely and in a pleasant manner.
• Answers telephone promptly, courteously using good telephone etiquette taking complete messages, providing adequate information and routing callers properly.
• Schedules patient appointments for all physicians confirming the appointment one-day prior.
• Obtains complete and accurate demographic and insurance information for each patient.
• Collects on patient accounts and/or co-payments as indicated, maintaining accurate accounting of the petty cash fund daily and adequate change to facilitate payments.
• Responds to patient inquires with regard to basic insurance or billing questions or provide a referral to appropriate staff member.
• Restocks and maintains assigned work station and equipment in a neat and orderly fashion.
• Facilitates location of records, reports or other significant information or request by the physicians.
• Performs other duties as assigned or requested.

Education: High school graduate or GED

Experience: Six months work experience in a medical office setting. Knowledge of medical terminology, word processing and computer experience desirable. Candidates who present themselves in a professional manner, both in person and on the telephone are preferred.