Patient Experience & Scheduling Specialist

Marshall Health; Huntington, Northern (VA, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Marshall Internal Medicine is seeking a Patient Service Representative to join their front desk team in Huntington, WV. Responsibilities include greeting patients, collecting demographics and insurance information, scheduling, answering calls, and guiding patients to the appropriate staff.

The ideal candidate has at least six months of medical office experience, knowledge of medical terminology, and professional telephone etiquette.

Qualifications

• High school diploma or GED required.
• Six months' experience in a medical office setting.
• Knowledge of medical terminology preferred.
• Professional appearance and telephone manners.

Responsibilities

• Greet and register patients professionally.
• Answer calls promptly with courteous etiquette.
• Schedule and confirm patient appointments.
• Collect demographic and insurance information.
• Assist with billing questions or referrals.
• Maintain orderly workstation and records.
• Assist physicians with locating records as needed.
• Perform other duties as assigned.

Skills

Customer service

Telephone etiquette

Scheduling appointments

Medical terminology

Data entry

Education

High school diploma or GED

Tools

Word processing

Computer skills

EHR

Job description

Marshall Internal Medicine is seeking a Patient Service Representative to join their front desk team in Huntington, WV. Responsibilities include greeting patients, collecting demographics and insurance information, scheduling, answering calls, and guiding patients to the appropriate staff.

The ideal candidate has at least six months of medical office experience, knowledge of medical terminology, and professional telephone etiquette.