Patient Services & Scheduling Coordinator

Marshall Health; Huntington, Northern (VA, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Marshall Orthopaedics in Huntington, WV is seeking a Patient Service Representative to greet and register patients, handle telephone inquiries, and schedule appointments with care and accuracy.

The role requires at least a high school diploma or GED and about six months in a medical office. You will collect demographics and insurance data, assist with billing questions, and keep the front desk organized.

Qualifications

• High school graduate or GED.
• Six months work experience in a medical office setting.
• Knowledge of medical terminology, word processing, and computer experience desirable.
• Professional demeanor in person and on the telephone.

Responsibilities

• Greets and registers all incoming patients professionally.
• Answers telephone promptly and courteously, routing callers properly.
• Schedules patient appointments with confirmation one day prior.
• Obtains demographic and insurance information for patients.
• Collects on patient accounts and co-pays as indicated.
• Responds to insurance or billing inquiries or refers to appropriate staff.
• Maintains work station and equipment in neat condition.
• Locates records and reports as requested by physicians.
• Performs other duties as assigned.

Skills

Patient service

Telephone etiquette

Scheduling appointments

Medical terminology

Education

High school diploma or GED

Tools

Word processing

Computer skills

Job description

Marshall Orthopaedics in Huntington, WV is seeking a Patient Service Representative to greet and register patients, handle telephone inquiries, and schedule appointments with care and accuracy.

The role requires at least a high school diploma or GED and about six months in a medical office. You will collect demographics and insurance data, assist with billing questions, and keep the front desk organized.