Patient Service Representative - Marshall Pediatrics

Marshall Health; Huntington, Northern (VA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Marshall Pediatrics in Huntington, WV is seeking a Patient Service Representative to greet and register patients, collect demographics and insurance information, and route calls. The role involves scheduling appointments, collecting co-pays, and assisting the physicians with records and referrals.

Responsibilities include answering basic billing questions, restocking the workspace, and supporting daily operations, located at 1600 Medical Center Dr, Huntington, WV 25701, USA.

Qualifications

• High school diploma or GED required.
• Six months of work experience in a medical office.
• Knowledge of medical terminology, word processing and computer experience desirable.

Responsibilities

• Greets and registers all incoming patients professionally.
• Answers telephone promptly and routes callers properly.
• Schedules patient appointments for all physicians and confirms the appointment one day prior.
• Obtains complete demographic and insurance information for each patient.
• Collects co-payments and maintains accurate petty cash accounting.
• Responds to patient inquiries regarding basic insurance or billing questions.

Skills

Customer service

Telephone etiquette

Data entry

Medical terminology

Word processing

Education

High school diploma or GED

Tools

Word processing software

Job description

Patient Service Representative - Marshall Pediatrics

1600 Medical Center Dr, Huntington, WV 25701, USA

Job Description

Job Responsibilities:

• Greets and registers all incoming patients professionally. Handles incoming and outgoing communications concisely and in a pleasant manner.
• Answers telephone promptly, courteously using good telephone etiquette taking complete messages, providing adequate information and routing callers properly.
• Schedules patient appointments for all physicians confirming the appointment one-day prior.
• Obtains complete and accurate demographic and insurance information for each patient.
• Collects on patient accounts and/or co-payments as indicated, maintaining accurate accounting of the petty cash fund daily and adequate change to facilitate payments.
• Responds to patient inquires with regard to basic insurance or billing questions or provide a referral to appropriate staff member.
• Restocks and maintains assigned work station and equipment in a neat and orderly fashion.
• Facilitates location of records, reports or other significant information or request by the physicians.
• Performs other duties as assigned or requested.

Education: High school graduate or GED
Experience: Six months work experience in a medical office setting. Knowledge of medical terminology, word processing and computer experience desirable. Candidates who present themselves in a professional manner, both in person and on the telephone are preferred.

1600 Medical Center Dr, Huntington, WV 25701, USA