Patient Service Representative II Internal Medicine

Madison Medical Affiliates; Milwaukee (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive PTO

Health insurance

Vision insurance

Dental insurance

401K employer contribution

Life Insurance

Disability insurance

Weekdays only

Premier Milwaukee clinic

Job summary

Madison Medical Affiliates in Milwaukee seeks a Patient Service Representative II to be the first contact for patients, supporting clinic standards in the Internal Medicine department. This full‑time role reports to the Clinic Supervisor/Regional Director of Clinic Operations and is based in Downtown Milwaukee.

You will schedule appointments, verify insurance, obtain prior authorizations, document patient information, and assist the care team with follow‑up testing.

Qualifications

• High School Diploma or GED required.
• Strong data entry skills and ability to use computer applications.
• Organized with strong attention to detail in a fast-paced environment.
• Excellent communication with patients, peers, and physicians.
• Ability to work independently and in a team while handling confidential information.

Responsibilities

• Demonstrates professionalism and excellent customer service in person and on the phone.
• Schedules appointments and manages physician schedules with reminders.
• Answers calls, screens messages, and processes as directed by the MD.
• Documents patient information accurately and coordinates with care team for needed records.
• Verifies insurance and ensures registration and payer details are current.
• Monitors registration accuracy and checks patient eligibility as needed.
• Obtains prior authorizations using web apps or phone.
• Assists patients in scheduling follow-up testing (radiology, labs, or specialists).
• Prepares correspondence to physicians and patients.
• Performs other duties as assigned.

Skills

Data entry

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Job description

Patient Service Representative II

Job Summary:

A Patient Service Representative II is the first line of contact between Patients and our Clinics and Physicians. The Patient Service Representative II follows Madison Medical standards of practice, policies and procedures and supports the philosophy by incorporating them into the clinic. This full time position reports to the Clinic Supervisor/Regional Director of Clinic Operations, is within the Internal Medicine department, and is located in Downtown Milwaukee, WI.

Responsibilities

• Demonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone.

• Schedules patient appointments timely and manages physician's schedule according to their preferences, performs reminder calls.

• Answers the telephone, screens calls and takes messages from patients and processes as directed by MD.

• Documents patient information in their record appropriately and accurately, works with others on the care team to acquire additional documentation if needed.

• Verifies insurance and ensures registration and payer information is correct and current.

• Monitors and corrects registration errors, uses insurance websites when needed to confirm patient eligibility.

• Obtain prior authorizations (radiology and/or medication) using web based applications or via phone.

• Assists patient in scheduling any follow up testing (radiology, lab, or specialist)

• Prepares correspondence to physicians and patients.

• Performs other duties as assigned

Key Qualifications & Characteristics

• High School Diploma or GED

• Strong data entry skills and ability to work with computer applications

• Organized with a strong attention to detail in a fast paced environment

• Strong and comfortable communicating with patients, peers, and physicians

• Demonstrated ability to work well both independently and with co-workers in a team

• Demonstrated ability to work with confidential information.

Perks & Benefits of Madison Medical:

• Competitive PTO plan
• Health insurance, vision, & dental
• 401K employer contribution
• Life Insurance and voluntary disability insurance
• Monday through Friday clinic hours, no weekends, no holidays
• Opportunity to be a part of Milwaukee's Premier medical practice