Patient Services Specialist II — Scheduling & Front Desk

Madison Medical Affiliates; Milwaukee (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive PTO

Health insurance

Vision insurance

Dental insurance

401K employer contribution

Life Insurance

Disability insurance

Weekdays only

Premier Milwaukee clinic

Job summary

Madison Medical Affiliates in Milwaukee seeks a Patient Service Representative II to be the first contact for patients, supporting clinic standards in the Internal Medicine department. This full‑time role reports to the Clinic Supervisor/Regional Director of Clinic Operations and is based in Downtown Milwaukee.

You will schedule appointments, verify insurance, obtain prior authorizations, document patient information, and assist the care team with follow‑up testing.

Qualifications

• High School Diploma or GED required.
• Strong data entry skills and ability to use computer applications.
• Organized with strong attention to detail in a fast-paced environment.
• Excellent communication with patients, peers, and physicians.
• Ability to work independently and in a team while handling confidential information.

Responsibilities

• Demonstrates professionalism and excellent customer service in person and on the phone.
• Schedules appointments and manages physician schedules with reminders.
• Answers calls, screens messages, and processes as directed by the MD.
• Documents patient information accurately and coordinates with care team for needed records.
• Verifies insurance and ensures registration and payer details are current.
• Monitors registration accuracy and checks patient eligibility as needed.
• Obtains prior authorizations using web apps or phone.
• Assists patients in scheduling follow-up testing (radiology, labs, or specialists).
• Prepares correspondence to physicians and patients.
• Performs other duties as assigned.

Skills

Data entry

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Job description

Madison Medical Affiliates in Milwaukee seeks a Patient Service Representative II to be the first contact for patients, supporting clinic standards in the Internal Medicine department. This full‑time role reports to the Clinic Supervisor/Regional Director of Clinic Operations and is based in Downtown Milwaukee.

You will schedule appointments, verify insurance, obtain prior authorizations, document patient information, and assist the care team with follow‑up testing.