Patient Services Representative - Madison, NC

Compassion Health Care Inc.; Madison (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Compassion Health Care, Inc. invites applicants for a Patient Services Representative at the Madison, NC community health center. The role supports the front desk team, handling patient registration, scheduling, payments, and inquiries to ensure smooth access to services.

The ideal candidate has at least one year in a medical office, proficiency with electronic medical records, and strong customer service skills. Bilingual abilities are a plus, with a Monday–Friday schedule and generous benefits.

Qualifications

• Minimum of one-year medical office experience; eClinicalWorks experience a plus.
• Excellent customer service/communication skills, computer proficiency, and ability to multi-task are required.
• Experience with electronic medical records software is preferred.

Responsibilities

• Greet patients and visitors; front desk duties and patient registration/check out.
• Take payments and schedule appointments; answer phones; provide customer service.
• Cross-trained in medical records, referrals, medication assistance and other areas as needed.

Skills

Customer service

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

eClinicalWorks

Job description

Patient Services Representative - Madison Community Health Center

Full job description

Compassion Health Care, Inc. is excited to announce the expansion of our healthcare services intoMadison, North Carolina, with the opening of a new facility anticipated inlate November 2026. As part of this exciting growth, we are seeking a dedicatedPatient Services Representativeto join our team and help us expand access to high-quality, patient-centered care for individuals and families in Madison and the surrounding communities.

This is a unique opportunity to join an established community health organization while playing an important role in the launch and growth of our newest location.

Summary and Responsibilities:

The Patient Service Representative will be a member of the front desk team and will participate in all duties associated with providing access to services. Duties include greeting patients and visitors, patient registration/check out, taking payments, scheduling appointments, answering phones, and providing customer service. Will be cross-trained in the areas of medical records, referrals, medication assistance and other areas of the organization as needed.

Qualifications:

Education/Experience: Minimum of one-year medical office experience; eClinicalWorks experience a plus.

Knowledge/Skills: Excellent customer service/communication skills, computer proficiency, and ability to multi-task are required. Experience with electronic medical records software is preferred.

Preference will be given to individuals who are bilingual.

Work Environment/Benefits

Full time position with Monday-Friday schedule; no weekends or Holidays. Strong benefit package including health, dental, life, and LTD insurance, company retirement plan contribution, PTO and paid holidays.

Job Type: Full-time

Pay: From $19.28 per hour

• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Madison, NC 27025 (Required)

Ability to Relocate:

• Madison, NC 27025: Relocate before starting work (Required)

Are you legally authorized to work in the United States? (Required)