Patient Service Representative II

20 Health Service Systems, Inc.; Lemont (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

Silver Cross Hospital in Lemont, IL seeks a coordinator to manage after-visit activities, including form updates, AVS printing, communicating payment policies, collecting payments, and scheduling follow-ups. You will ensure pre-visit clearing on the day of service when needed. M-F Days with one evening until 6 PM; strong customer service and insurance knowledge required.

This role supports a culture of excellence and patient-focused care.

Qualifications

• Associate or Bachelor's degree preferred; High school diploma required.
• Prior experience and knowledge of insurance preferred.
• Excellent verbal communication and customer service skills.
• Ability to balance multiple priorities and resolve issues.

Responsibilities

• Coordinate after-visit activities including form updates.
• Print After Visit Summary (AVS) and communicate payment policies.
• Collect payments and assist with scheduling follow-ups.
• Ensure pre-visit clearing for the date of service when needed.

Skills

Interpersonal skills

Customer service

Verbal communication

Relationship building

Multitasking

Education

High school diploma

Associate degree

Bachelor's degree

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Position Summary

Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.

Required Qualifications

Associate or Bachelor's degree preferred; High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications.

Work Shift Details

Days, M-F Days; One evening until 6PM Department: SCMG LEMONT 150

Benefits for You At Silver Cross Hospital

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below: $18.70 - $23.38 The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

INSPIRING HEALTHY RELATIONSHIPS THROUGH AN INCLUSIVE CULTURE AT SILVER CROSS. Silver Cross