Patient Service Rep II - Medical Groups

Silver Cross Hospital; United States; On-site; USD 26,000 - 32,000; Full time

Job summary

Silver Cross Hospital is seeking a patient access specialist to greet and assist patients, directing them through registration and check-in processes. You will coordinate after-visit activities, schedule follow-ups, and communicate payment policies for services rendered.

Responsibilities include collecting co-pays, scheduling labs or imaging, and contacting patients about changes in their appointments. The role requires strong interpersonal and communication skills to support patients and staff

Qualifications

• High school diploma or GED required.
• Experience: Previous health-care experience strongly preferred.
• Excellent interpersonal and customer service skills.

Responsibilities

• Greet, instruct, direct, schedule, register, and perform check-in duties for patients.
• Schedule follow-up visits, including labs and imaging.
• Collect co-pays and communicate payment policies.
• Call patients for notification of schedule changes.

Skills

Patient registration

Customer service

Communication skills

Teamwork

Education

High School Diploma or GED

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and deliveryof unrivaled experiencesfor our patients, their families, the communities we serve…and for each other. Come join us! It’s the way_you_want to be treated.

Position Summary

Greets, instructs, directs, schedules, registers, and performs check-in duties for patients. Serves as a liaison between patients and medical support staff. Responsible for coordinating all after-visit activities including: collection, review and update of all practice-specific forms, communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures.

Essential Duties and Responsibilities:

• Perform registration, check-in, and check-out for patient visits
• Schedule follow-up visits, including labs, imaging, and other diagnostic testing
• Collect co-pays
• Call patients for notification of schedule changes

Requirements:

• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Exceptional customer service skills including the ability to use independent thinking, sound judgement, and creativity when resolving customer issues.
• Ability to balance priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Comfort with computer technology and applications.

Education:

• High school diploma or GED required.
• Experience: Previous health-care experience strongly preferred. In-depth knowledge of insurance preferred

Work Shift Details:

Days, Days

Department:

SCMG INTERVENTIONAL RADIOLOGY

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$18.70 - $23.38

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.